Map the precise steps a user takes from registration to buying/selling an item, identifying potential points of confusion.

Set up a free workspace tier in Crisp/Intercom and define internal Service Level Agreements (SLAs), aiming for response times under 60 minutes.

Draft a detailed index of support articles, building out a workspace hierarchy to store step-by-step troubleshooting articles.

Script, record, and edit 5 bite-sized asynchronous video guides (using Loom) detailing how to list an item or find study groups.

Write the complete copy for a 4-part automated onboarding email campaign triggered by user actions (e.g., Day 1: Welcome, Day 3: First Listing Tip).

Author a library of 25 standardized, professional copy templates to quickly handle common scenarios like password issues, transaction disputes, or app crashes.

Act as the primary support agent during the soft launch window, resolving real-time incoming tickets within target SLA parameters.

Reach out to and interview users who signed up but went inactive, compiling a categorized Churn Root Cause Index.

Deliver the complete product onboarding manual, incorporating help desk documentation and specific recommendations to improve user activation rates.